FAQs
We provide here below a list of questions that might help you clarify any doubt you may have.
No, modifications to the products are forbidden. Modifying the electrical or mechanical system of our products in any way will render the warranty null and void, and the applicable rights for the purchased product will be lost. Furthermore, improper use of the system usually reduces the life of the product and might damage the Drive Unit and the product itself. In addition to this, you may endanger your safety and the safety of others, which may result in the risk of accidents due to the modifications, high personal liability costs and even the risk of legal proceedings.
The battery autonomy is shown in the product sheet. It is not possible to provide a single mileage range as it depends on several factors, such as the weight of the rider, the external temperature, the conditions of the road surface, the level of boost used, the number of stops and starts, etc.
The IP rating of each product is indicated on the data sheet. This rating makes the motor resistant to water splashes and possible dust infiltrations, but the products may not be immersed in water or used when it is raining. We advise against using the product in such circumstances.
In this case, it is necessary to contact Jeep Urban e-Mobility’s customer service to request the missing parts. To open a ticket, click here.
In the event of an error, consult the printed instruction manual or the one on the product page of the site, which contains the specifications for each individual error and the instructions on how to proceed. If it is not possible to find the error or the malfunction continues, it is necessary to contact Jeep Urban e-Mobility ‘s customer service by opening a support ticket on this page.
You must be at least 14 years old to ride an electric scooter on the road.
The Italian legislation allows using electric scooters on all urban roads where the speed limit is 50 km / h or lower. On non-urban roads, circulation is allowed only on cycle paths. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will use it and to gather any information about any legal and/or regulatory restrictions.
Italian legislation does not require you to have a driving licence or registration. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will use it and to gather any information about any legal and/or regulatory restrictions.
Jeep Urban e-Mobility scooters comply with the current Italian legislation, which provides for a maximum speed of 25 km/h for the use of electric scooters, which drops to 6 km/h when used in pedestrian areas. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will use it and to gather any information about any legal and/or regulatory restrictions.
Italian legislation requires minors to wear a helmet. For riders of any age, it is mandatory to use the reflective vest in conditions of poor visibility and from half an hour after sunset. Your electric scooter must be equipped with a bell for acoustic signalling and front/rear lights.
Electric scooters (with motor not exceeding 500W and maximum assistance speed of 25 km / h) can be used wherever it is possible to ride a traditional bicycle
The battery may be depleted, that is, it might be dead, and it is therefore time to replace it. It should be noted, in this regard, that batteries generally last about 2 years.
The determining factor is the weight. Most scooters weight between 10 and 20 kg.
Electric scooters are equated to normal bicycles, so you just need to be at least 14 years old.
When riding an electric scooter, always keep both hands on the handlebar and always proceed in a single row, never side by side. When buying an electric scooter, remember to consult the laws and regulations currently in force in the country where you will use it and to gather any information about any legal and/or regulatory restrictions.
